Stamford Insurance is a Coverholder for Lloyd’s of London (Lloyd’s) and upholds the principles of the Fair Insurance Code, which sets service standards for insurance companies. Developed by the Insurance Council of New Zealand – Te Kāhui Inihua o Aotearoa, the Code promotes good conduct and transparency within the insurance industry.
What the Fair Insurance Code Means for You
The Fair Insurance Code sets clear expectations for how insurers and customers should interact. It:
- Establishes minimum service standards for insurance providers.
- Outlines the responsibilities shared by both you and your insurer.
- Details the process for handling claims and resolving complaints.
Accessing the Fair Insurance Code
You can review the Fair Insurance Code anytime by visiting Fair Insurance Code – ICNZ or by reaching out to Stamford Insurance at [email protected].
To learn more about our approach to fair conduct, please refer to our Fair Conduct Programme https://www.icnz.org.nz/individuals/about-the-code/
